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Frequently Asked Questions
Sandler primarily follows a standard B-fit (standard width), ideal for average-width feet. Easy Steps is designed with a C-fit (comfort fit), which provides extra toe room and added depth to accommodate broader feet or those seeking more space. If you require even more width, our Wide Steps collection offers a C+ fit for maximum room.
For a professional look, we recommend the Kitson Heeled Pump or Ebony Flat Ballet. These styles offer the iconic Sandler mix of premium leather quality and a "desk-to-dinner" aesthetic, ensuring you stay comfortable during long office hours.
To keep white leather looking new, start by removing loose dirt with a soft brush. Mix a mild solution of warm water and dish soap, gently wiping the surface with a soft cloth. Avoid soaking the leather and always allow them to air-dry away from direct heat or sunlight to prevent cracking. For long-term care, apply a leather conditioner or protector spray every few months.
We offer a 30-day return policy for unworn items in their original condition. You can lodge your return via our Australia Post Portal for a flat rate of $14.95, which covers the same number of shoes initially purchased in that transaction. Please note that online orders currently cannot be returned to physical stores.
